Companies running any technology in eachof 444,084 in Help Desk and Supportlanding 12 Sept 2026
A company running technologies in two subcategories is counted in both, so the shares do not sum to 100%
| Subcategory | Companies | Share of the category |
|---|---|---|
| Customer service suites | 413,480 | 93.1% |
| IT service management platforms | 18,232 | 4.1% |
| Help desk ticketing systems | 11,121 | 2.5% |
| Contact center platforms | 1,363 | 0.31% |
| Digital adoption platforms | 208 | 0.05% |
| Customer self-service portals | 68 | 0.02% |
| Knowledge base tools | 31 | <0.01% |
| Cobrowsing tools | 25 | <0.01% |
Companiesof 444,084 with any of themlanding 12 Sept 2026
24 of 49 technologiesa company running two of them is counted in both, so the shares do not sum to 100%under 20 companies no share is published
| Technology | Vendor | Companies |
|---|---|---|
| Sugester | Sugester | 50 |
| Salesforce Desk | Salesforce | 38 |
| Tender Support | Tender | 37 |
| Replyco | Replyco | 30 |
| Faveo | Faveo Helpdesk | 27 |
| Glance | Glance | 25 |
| DeskPro | Deskpro Ltd | 25 |
| Wix Answers | Wix.com Ltd. | 20 |
| Genesys | Genesys | 16 |
| TeamBrain | TeamBrain | 16 |
| AnswerDash | AnswerDash | 15 |
| Hi Platform | Hi Platform | 15 |
| Freshdesk | Freshworks | 14 |
| Desk.com | Salesforce | 9 |
| Deskero | Deskero | 6 |
| CA Clarity Service Manager | Broadcom | 6 |
| HappyFox Helpdesk | HappyFox Inc. | 3 |
| Help.com | Help.com | 2 |
| Mojo Helpdesk | Mojo Helpdesk | 1 |
| SmarterTrack | SmarterTools | 0 |
| Teamwork Desk | Teamwork | 0 |
4 of the 10 most detected technologies here sit under the publication gate on detector quality of 0.90, so they are listed rather than ranked: ServiceNow Request Management 18,191, ServiceNow Service Catalog 3,699, Astute Solutions 1,560, Genesys Cloud CX 856.
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Customer Engagement and Support
The top of the tree. 49 technologies sit under this category.
