{"slug":"help-desk-support","label":"Help Desk and Support","level":1,"definition":"Ticketing, knowledge base widgets, customer support suites.","companies":444084,"technologies_in_category":49,"share_of_index":"0.81%","index":{"companies":54527857,"landing_date":"2026-09-12"},"doc":{"category":{"slug":"help-desk-support","label":"Help Desk and Support","level":1,"parent":"customer-engagement-support","definition":"Ticketing, knowledge base widgets, customer support suites.","path":[{"slug":"customer-engagement-support","label":"Customer Engagement and Support","level":0},{"slug":"help-desk-support","label":"Help Desk and Support","level":1}]},"dimension":"total","value":null,"month":"2026-09","totals":{"detections_sample":449131,"detections_est":449131,"companies_sample":444084,"companies_est":444084,"hosts_sample":2383076,"hosts_est":2383076,"technologies":49,"tiers":{"top_1k":26,"top_10k":279,"top_100k":3051,"top_1m":15418,"ranked":115572,"all":2383076},"tiers_est":{"top_1k":26,"top_10k":279,"top_100k":3051,"top_1m":15418,"ranked":115572,"all":2383076}},"leader":{"tech_id":"vt_pqu3vdrmiw","name":"Re:amaze","slug":"re-amaze","companies_sample":320923,"companies_est":320923,"share":0.71454208,"share_of_companies":0.72266283},"technologies":[{"tech_id":"vt_pqu3vdrmiw","name":"Re:amaze","slug":"re-amaze","vendor_name":"Re:amaze (a GoDaddy company)","companies_sample":320923,"companies_est":320923,"hosts_sample":640570,"hosts_est":640570,"share_of_category":0.71454208,"share_of_companies":0.72266283,"rank":1,"delta_12m":-0.08137185,"trend":"declining"},{"tech_id":"vt_uozfewyj2k","name":"Zendesk","slug":"zendesk","vendor_name":"Zendesk","companies_sample":77540,"companies_est":77540,"hosts_sample":1360478,"hosts_est":1360478,"share_of_category":0.17264451,"share_of_companies":0.17460661,"rank":2,"delta_12m":0.03991332,"trend":"growing"},{"tech_id":"vt_33vpmsas75","name":"ServiceNow Request Management","slug":"servicenow-request-management","vendor_name":"ServiceNow","companies_sample":18191,"companies_est":18191,"hosts_sample":35619,"hosts_est":35619,"share_of_category":0.04050266,"share_of_companies":0.04096297,"rank":3,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_gxi44whfix","name":"Salesforce Service Cloud","slug":"salesforce-service-cloud","vendor_name":"Salesforce","companies_sample":12314,"companies_est":12314,"hosts_sample":312574,"hosts_est":312574,"share_of_category":0.02741739,"share_of_companies":0.02772899,"rank":4,"delta_12m":0.01736015,"trend":"growing"},{"tech_id":"vt_2norlgiik3","name":"osTicket","slug":"osticket","vendor_name":"Enhancesoft LLC","companies_sample":4616,"companies_est":4616,"hosts_sample":7128,"hosts_est":7128,"share_of_category":0.01027763,"share_of_companies":0.01039443,"rank":5,"delta_12m":-0.01232543,"trend":"declining"},{"tech_id":"vt_is2yxwb76d","name":"Help Scout","slug":"help-scout","vendor_name":"Help Scout","companies_sample":3714,"companies_est":3714,"hosts_sample":11697,"hosts_est":11697,"share_of_category":0.0082693,"share_of_companies":0.00836328,"rank":6,"delta_12m":-0.01318193,"trend":"declining"},{"tech_id":"vt_cj2vmmuk25","name":"ServiceNow Service Catalog","slug":"servicenow-service-catalog","vendor_name":"ServiceNow","companies_sample":3699,"companies_est":3699,"hosts_sample":9445,"hosts_est":9445,"share_of_category":0.0082359,"share_of_companies":0.00832951,"rank":7,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_5me3wch6j5","name":"Astute Solutions","slug":"astute-solutions","vendor_name":"Emplifi (formerly Astute Solutions)","companies_sample":1560,"companies_est":1560,"hosts_sample":2569,"hosts_est":2569,"share_of_category":0.00347337,"share_of_companies":0.00351285,"rank":8,"delta_12m":-0.00504862,"trend":"declining"},{"tech_id":"vt_adapnjvntb","name":"Genesys Cloud CX","slug":"genesys-cloud-cx","vendor_name":"Genesys","companies_sample":856,"companies_est":856,"hosts_sample":1258,"hosts_est":1258,"share_of_category":0.0019059,"share_of_companies":0.00192756,"rank":9,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_npudufmebk","name":"Gorgias","slug":"gorgias","vendor_name":"Gorgias, Inc.","companies_sample":806,"companies_est":806,"hosts_sample":2468,"hosts_est":2468,"share_of_category":0.00179458,"share_of_companies":0.00181497,"rank":10,"delta_12m":-0.00237904,"trend":"declining"},{"tech_id":"vt_sbv7cvhbhs","name":"Genesys Cloud","slug":"genesys-cloud","vendor_name":"Genesys","companies_sample":758,"companies_est":758,"hosts_sample":1799,"hosts_est":1799,"share_of_category":0.0016877,"share_of_companies":0.00170688,"rank":11,"delta_12m":0.00096413,"trend":"growing"},{"tech_id":"vt_somdnzdh4x","name":"Richpanel","slug":"richpanel","vendor_name":"Richpanel","companies_sample":666,"companies_est":666,"hosts_sample":1219,"hosts_est":1219,"share_of_category":0.00148286,"share_of_companies":0.00149972,"rank":12,"delta_12m":-0.00151274,"trend":"declining"},{"tech_id":"vt_izezfzxxqq","name":"Zammad","slug":"zammad","vendor_name":"Zammad GmbH","companies_sample":433,"companies_est":433,"hosts_sample":629,"hosts_est":629,"share_of_category":0.00096408,"share_of_companies":0.00097504,"rank":13,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_5lye724vl7","name":"Groove","slug":"groove","vendor_name":"Groove","companies_sample":414,"companies_est":414,"hosts_sample":764,"hosts_est":764,"share_of_category":0.00092178,"share_of_companies":0.00093226,"rank":14,"delta_12m":-0.00123683,"trend":"declining"},{"tech_id":"vt_byeuhd4aak","name":"otrs","slug":"otrs","vendor_name":"OTRS AG","companies_sample":306,"companies_est":306,"hosts_sample":442,"hosts_est":442,"share_of_category":0.00068132,"share_of_companies":0.00068906,"rank":15,"delta_12m":-0.00079757,"trend":"declining"},{"tech_id":"vt_vwp3skjfii","name":"Daktela Omnichannel","slug":"daktela-omnichannel","vendor_name":"Daktela a.s.","companies_sample":297,"companies_est":297,"hosts_sample":545,"hosts_est":545,"share_of_category":0.00066128,"share_of_companies":0.00066879,"rank":16,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_fq67dqfvbw","name":"Gladly","slug":"gladly","vendor_name":"Gladly","companies_sample":222,"companies_est":222,"hosts_sample":456,"hosts_est":456,"share_of_category":0.00049429,"share_of_companies":0.00049991,"rank":17,"delta_12m":-0.00032426,"trend":"declining"},{"tech_id":"vt_lyg34o3r72","name":"Stonly","slug":"stonly","vendor_name":"Stonly","companies_sample":208,"companies_est":208,"hosts_sample":382,"hosts_est":382,"share_of_category":0.00046312,"share_of_companies":0.00046838,"rank":18,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_oadcijerut","name":"Kustomer","slug":"kustomer","vendor_name":"Kustomer","companies_sample":205,"companies_est":205,"hosts_sample":536,"hosts_est":536,"share_of_category":0.00045644,"share_of_companies":0.00046162,"rank":19,"delta_12m":-0.00082323,"trend":"declining"},{"tech_id":"vt_a24rdd5pyf","name":"Robin","slug":"robin","vendor_name":"Robin","companies_sample":172,"companies_est":172,"hosts_sample":409,"hosts_est":409,"share_of_category":0.00038296,"share_of_companies":0.00038731,"rank":20,"delta_12m":-0.00095114,"trend":"declining"},{"tech_id":"vt_ztitk6ker4","name":"Hesk","slug":"hesk","vendor_name":"HESK","companies_sample":169,"companies_est":169,"hosts_sample":288,"hosts_est":288,"share_of_category":0.00037628,"share_of_companies":0.00038056,"rank":21,"delta_12m":-0.00040583,"trend":"declining"},{"tech_id":"vt_2mkk6zmfv5","name":"ServiceNow Problem Management","slug":"servicenow-problem-management","vendor_name":"ServiceNow","companies_sample":153,"companies_est":153,"hosts_sample":364,"hosts_est":364,"share_of_category":0.00034066,"share_of_companies":0.00034453,"rank":22,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_xzeqkw4lhu","name":"Dixa","slug":"dixa","vendor_name":"Dixa","companies_sample":137,"companies_est":137,"hosts_sample":257,"hosts_est":257,"share_of_category":0.00030503,"share_of_companies":0.0003085,"rank":23,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_y6pmzyieua","name":"Hiver","slug":"hiver","vendor_name":"Hiver","companies_sample":123,"companies_est":123,"hosts_sample":177,"hosts_est":177,"share_of_category":0.00027386,"share_of_companies":0.00027697,"rank":24,"delta_12m":-0.00026697,"trend":"declining"},{"tech_id":"vt_asbg35qgck","name":"Kundo","slug":"kundo","vendor_name":"Kundo","companies_sample":104,"companies_est":104,"hosts_sample":144,"hosts_est":144,"share_of_category":0.00023156,"share_of_companies":0.00023419,"rank":25,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_2eqzd7zmkf","name":"Applied CSR24","slug":"applied-csr24","vendor_name":"Applied Systems","companies_sample":68,"companies_est":68,"hosts_sample":98,"hosts_est":98,"share_of_category":0.0001514,"share_of_companies":0.00015312,"rank":26,"delta_12m":null,"trend":"growing"},{"tech_id":"vt_aownihi47e","name":"Desku","slug":"desku","vendor_name":"Desku","companies_sample":64,"companies_est":64,"hosts_sample":98,"hosts_est":98,"share_of_category":0.0001425,"share_of_companies":0.00014412,"rank":27,"delta_12m":-0.00012529,"trend":"declining"},{"tech_id":"vt_4prwwzdcqz","name":"Helpwise","slug":"helpwise","vendor_name":"Helpwise","companies_sample":58,"companies_est":58,"hosts_sample":88,"hosts_est":88,"share_of_category":0.00012914,"share_of_companies":0.00013061,"rank":28,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_ms6ikyatp4","name":"Sugester","slug":"sugester","vendor_name":"Sugester","companies_sample":50,"companies_est":50,"hosts_sample":88,"hosts_est":88,"share_of_category":0.00011133,"share_of_companies":0.00011259,"rank":29,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_6hf5nn4e4i","name":"Salesforce Desk","slug":"salesforce-desk","vendor_name":"Salesforce","companies_sample":38,"companies_est":38,"hosts_sample":71,"hosts_est":71,"share_of_category":0.00008461,"share_of_companies":0.00008557,"rank":30,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_fjemm4cnam","name":"Tender Support","slug":"tender-support","vendor_name":"Tender","companies_sample":37,"companies_est":37,"hosts_sample":60,"hosts_est":60,"share_of_category":0.00008238,"share_of_companies":0.00008332,"rank":31,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_ewxrji2nm3","name":"Replyco","slug":"replyco","vendor_name":"Replyco","companies_sample":30,"companies_est":30,"hosts_sample":47,"hosts_est":47,"share_of_category":0.0000668,"share_of_companies":0.00006755,"rank":32,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_ij7lakbcno","name":"Faveo","slug":"faveo","vendor_name":"Faveo Helpdesk","companies_sample":27,"companies_est":27,"hosts_sample":44,"hosts_est":44,"share_of_category":0.00006012,"share_of_companies":0.0000608,"rank":33,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_gckgo4xfr3","name":"Glance","slug":"glance","vendor_name":"Glance","companies_sample":25,"companies_est":25,"hosts_sample":63,"hosts_est":63,"share_of_category":0.00005566,"share_of_companies":0.0000563,"rank":34,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_yqb4bp2cx6","name":"DeskPro","slug":"deskpro","vendor_name":"Deskpro Ltd","companies_sample":25,"companies_est":25,"hosts_sample":42,"hosts_est":42,"share_of_category":0.00005566,"share_of_companies":0.0000563,"rank":35,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_gpnf62zmz6","name":"Wix Answers","slug":"wix-answers","vendor_name":"Wix.com Ltd.","companies_sample":20,"companies_est":20,"hosts_sample":39,"hosts_est":39,"share_of_category":0.00004453,"share_of_companies":0.00004504,"rank":36,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_2tziszlzth","name":"Genesys","slug":"genesys","vendor_name":"Genesys","companies_sample":16,"companies_est":16,"hosts_sample":47,"hosts_est":47,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":37,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_vhly56mol7","name":"TeamBrain","slug":"teambrain","vendor_name":"TeamBrain","companies_sample":16,"companies_est":16,"hosts_sample":38,"hosts_est":38,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":38,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_dtrdk32khr","name":"AnswerDash","slug":"answerdash","vendor_name":"AnswerDash","companies_sample":15,"companies_est":15,"hosts_sample":51,"hosts_est":51,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":39,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_pw4myfot6p","name":"Hi Platform","slug":"hi-platform","vendor_name":"Hi Platform","companies_sample":15,"companies_est":15,"hosts_sample":62,"hosts_est":62,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":40,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_fnp2nst5op","name":"Freshdesk","slug":"freshdesk","vendor_name":"Freshworks","companies_sample":14,"companies_est":14,"hosts_sample":1130,"hosts_est":1130,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":41,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_4tyfgxngqc","name":"Desk.com","slug":"desk-com","vendor_name":"Salesforce","companies_sample":9,"companies_est":9,"hosts_sample":31,"hosts_est":31,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":42,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_5qhruuxspv","name":"Deskero","slug":"deskero","vendor_name":"Deskero","companies_sample":6,"companies_est":6,"hosts_sample":7,"hosts_est":7,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":43,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_tgt27m6rs6","name":"CA Clarity Service Manager","slug":"ca-clarity-service-manager","vendor_name":"Broadcom","companies_sample":6,"companies_est":6,"hosts_sample":25,"hosts_est":25,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":44,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_nclbwraynx","name":"HappyFox Helpdesk","slug":"happyfox-helpdesk","vendor_name":"HappyFox Inc.","companies_sample":3,"companies_est":3,"hosts_sample":3,"hosts_est":3,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":45,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_urqtwoyyk5","name":"Help.com","slug":"help-com","vendor_name":"Help.com","companies_sample":2,"companies_est":2,"hosts_sample":2,"hosts_est":2,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":46,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_kmhs7veb3f","name":"Mojo Helpdesk","slug":"mojo-helpdesk","vendor_name":"Mojo Helpdesk","companies_sample":1,"companies_est":1,"hosts_sample":1,"hosts_est":1,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":47,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_u5x53oxkig","name":"SmarterTrack","slug":"smartertrack","vendor_name":"SmarterTools","companies_sample":0,"companies_est":0,"hosts_sample":0,"hosts_est":0,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":48,"delta_12m":null,"trend":"stable"},{"tech_id":"vt_zxtylvauv3","name":"Teamwork Desk","slug":"teamwork-desk","vendor_name":"Teamwork","companies_sample":0,"companies_est":0,"hosts_sample":0,"hosts_est":0,"share_of_category":null,"share_of_companies":null,"suppressed_share":true,"rank":49,"delta_12m":null,"trend":"stable"}],"next_cursor":null,"share_series":{"months":["2021-01","2021-02","2021-03","2021-04","2021-05","2021-06","2021-07","2021-08","2021-09","2021-10","2021-11","2021-12","2022-01","2022-02","2022-03","2022-04","2022-05","2022-06","2022-07","2022-08","2022-09","2022-10","2022-11","2022-12","2023-01","2023-02","2023-03","2023-04","2023-05","2023-06","2023-07","2023-08","2023-09","2023-10","2023-11","2023-12","2024-01","2024-02","2024-03","2024-04","2024-05","2024-06","2024-07","2024-08","2024-09","2024-10","2024-11","2024-12","2025-01","2025-02","2025-03","2025-04","2025-05","2025-06","2025-07","2025-08","2025-09","2025-10","2025-11","2025-12","2026-01","2026-02","2026-03","2026-04","2026-05","2026-06","2026-07","2026-08","2026-09"],"low_coverage":[false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,false,true,true,true,true,false,false,true,true,false,true,false,false,false,false,false,false,true,true,false,true,false,false,false,false,true,true,true,false,false,false],"technologies":[{"tech_id":"vt_pqu3vdrmiw","name":"Re:amaze","slug":"re-amaze","counts":[230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,230270,221394,221394,221394,221394,221394,221394,221394,221394,221394,221394,221394,218578,218578,218578,218485,218485,218424,218091,214569,212846,212830,205693,205693,205693,201718,201718,198617,197190,178651,178569,178569,178569,178569,178202,178175],"values":[0.39019819,0.39019819,0.39019819,0.39019819,0.39020546,0.39020546,0.39020546,0.39020546,0.39020546,0.39020546,0.39020546,0.39020546,0.39020546,0.39020877,0.39032452,0.39033577,0.39033577,0.39033577,0.39035033,0.39035033,0.39035033,0.39036489,0.39036819,0.39036819,0.39037547,0.39037547,0.39037547,0.39039731,0.39039731,0.39039731,0.39039731,0.39039731,0.39039731,0.39040062,0.39535914,0.39535914,0.39535914,0.39535914,0.39535914,0.39535914,0.39535914,0.39535914,0.39535914,0.39535914,0.39537114,0.39569006,0.39569006,0.39569006,0.39563916,0.39563916,0.39580751,0.39776578,0.40912133,0.40985756,0.4099649,0.40888038,0.40888038,0.40888038,0.40708593,0.40708593,0.40625281,0.40689361,0.40049094,0.40065561,0.40065561,0.40065561,0.40065561,0.40044133,0.40121914]},{"tech_id":"vt_uozfewyj2k","name":"Zendesk","slug":"zendesk","counts":[218441,218441,218441,218441,218441,218441,218441,218441,218441,218441,218441,218441,218441,218441,218397,218397,218397,218397,218386,218386,218386,218375,218375,218375,218375,218375,218375,218375,218375,218375,218375,218375,218375,218375,207782,207782,207782,207782,207782,207782,207782,207782,207782,207782,207777,206273,206273,206273,206240,206240,206175,204966,199361,197698,197660,193908,193908,193908,191311,191311,189555,188385,180729,180663,180663,180663,180663,180548,179947],"values":[0.37015366,0.37015366,0.37015366,0.37015366,0.37016056,0.37016056,0.37016056,0.37016056,0.37016056,0.37016056,0.37016056,0.37016056,0.37016056,0.3701637,0.37019892,0.37020958,0.37020958,0.37020958,0.37020474,0.37020474,0.37020474,0.3701999,0.37020304,0.37020304,0.37020995,0.37020995,0.37020995,0.37023066,0.37023066,0.37023066,0.37023066,0.37023066,0.37023066,0.3702338,0.37105121,0.37105121,0.37105121,0.37105121,0.37105121,0.37105121,0.37105121,0.37105121,0.37105121,0.37105121,0.37105355,0.37341441,0.37341441,0.37341441,0.37346555,0.37346555,0.37361102,0.37382772,0.38012405,0.38068848,0.38074361,0.38545394,0.38545394,0.38545394,0.38608363,0.38608363,0.38771732,0.38872484,0.4051493,0.40535392,0.40535392,0.40535392,0.40535392,0.40571308,0.40520937]},{"tech_id":"vt_33vpmsas75","name":"ServiceNow Request Management","slug":"servicenow-request-management","counts":[29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29952,29493,29236,24992,24926,24926,24926,24926,24855,24762],"values":[0.0507544,0.0507544,0.0507544,0.0507544,0.05075535,0.05075535,0.05075535,0.05075535,0.05075535,0.05075535,0.05075535,0.05075535,0.05075535,0.05075578,0.05077083,0.0507723,0.0507723,0.0507723,0.05077419,0.05077419,0.05077419,0.05077608,0.05077652,0.05077652,0.05077746,0.05077746,0.05077746,0.0507803,0.0507803,0.0507803,0.0507803,0.0507803,0.0507803,0.05078073,0.05348743,0.05348743,0.05348743,0.05348743,0.05348743,0.05348743,0.05348743,0.05348743,0.05348743,0.05348743,0.05348906,0.05422187,0.05422187,0.05422187,0.05423798,0.05423798,0.05427621,0.05462803,0.05710984,0.05767575,0.0576952,0.05953914,0.05953914,0.05953914,0.06044596,0.06044596,0.06032522,0.06032731,0.05602582,0.05592651,0.05592651,0.05592651,0.05592651,0.05585218,0.05575972]},{"tech_id":"vt_gxi44whfix","name":"Salesforce Service Cloud","slug":"salesforce-service-cloud","counts":[25779,25779,25779,25779,25779,25779,25779,25779,25779,25779,25779,25779,25779,25779,25768,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,25763,23040,23040,23040,23040,23040,23040,23040,23040,23040,23040,23040,22826,22826,22826,22826,22826,22815,22542,21432,21290,21262,20874,20874,20874,20595,20595,19802,19195,16499,16439,16439,16439,16439,16428,16390],"values":[0.04368315,0.04368315,0.04368315,0.04368315,0.04368397,0.04368397,0.04368397,0.04368397,0.04368397,0.04368397,0.04368397,0.04368397,0.04368397,0.04368434,0.04367865,0.04367143,0.04367143,0.04367143,0.04367306,0.04367306,0.04367306,0.04367469,0.04367506,0.04367506,0.04367587,0.04367587,0.04367587,0.04367832,0.04367832,0.04367832,0.04367832,0.04367832,0.04367832,0.04367869,0.04114418,0.04114418,0.04114418,0.04114418,0.04114418,0.04114418,0.04114418,0.04114418,0.04114418,0.04114418,0.04114543,0.04132173,0.04132173,0.04132173,0.041334,0.041334,0.04134321,0.04111328,0.04086466,0.04099615,0.04095604,0.04149373,0.04149373,0.04149373,0.04156265,0.04156265,0.04050317,0.03960811,0.03698664,0.03688422,0.03688422,0.03688422,0.03688422,0.03691569,0.03690743]},{"tech_id":"vt_2norlgiik3","name":"osTicket","slug":"osticket","counts":[14672,14672,14672,14672,14672,14672,14672,14672,14672,14672,14672,14672,14672,14667,14662,14662,14662,14662,14662,14662,14662,14662,14662,14662,14662,14662,14662,14651,14651,14651,14651,14651,14651,14651,14645,14645,14645,14645,14645,14645,14645,14645,14645,14645,14645,14645,14645,14645,14645,14645,14640,14552,11801,11665,11665,11615,11615,11615,11615,11615,11605,11605,11588,11588,11588,11588,11588,11588,11588],"values":[0.02486207,0.02486207,0.02486207,0.02486207,0.02486253,0.02486253,0.02486253,0.02486253,0.02486253,0.02486253,0.02486253,0.02486253,0.02486253,0.02485427,0.02485316,0.02485388,0.02485388,0.02485388,0.02485481,0.02485481,0.02485481,0.02485573,0.02485595,0.02485595,0.02485641,0.02485641,0.02485641,0.02483915,0.02483915,0.02483915,0.02483915,0.02483915,0.02483915,0.02483936,0.02615263,0.02615263,0.02615263,0.02615263,0.02615263,0.02615263,0.02615263,0.02615263,0.02615263,0.02615263,0.02615342,0.02651173,0.02651173,0.02651173,0.0265196,0.0265196,0.02652924,0.0265407,0.02250111,0.0224622,0.02246977,0.02308851,0.02308851,0.02308851,0.02344016,0.02344016,0.02373696,0.02394645,0.0259774,0.02600002,0.02600002,0.02600002,0.02600002,0.02603963,0.02609416]},{"tech_id":"vt_is2yxwb76d","name":"Help Scout","slug":"help-scout","counts":[15859,15859,15859,15859,15859,15859,15859,15859,15859,15859,15859,15859,15859,15859,15744,15739,15739,15739,15733,15733,15733,15722,15717,15717,15706,15706,15706,15684,15684,15684,15684,15684,15684,15679,14536,14536,14536,14536,14536,14536,14536,14536,14536,14536,14536,14082,14082,14082,14076,14076,14060,13836,12463,12266,12261,11955,11955,11955,11736,11736,11610,11528,9844,9805,9805,9805,9805,9762,9729],"values":[0.02687347,0.02687347,0.02687347,0.02687347,0.02687397,0.02687397,0.02687397,0.02687397,0.02687397,0.02687397,0.02687397,0.02687397,0.02687397,0.0268742,0.02668723,0.02667953,0.02667953,0.02667953,0.02667035,0.02667035,0.02667035,0.0266527,0.02664445,0.02664445,0.0266263,0.0266263,0.0266263,0.02659049,0.02659049,0.02659049,0.02659049,0.02659049,0.02659049,0.02658224,0.02595798,0.02595798,0.02595798,0.02595798,0.02595798,0.02595798,0.02595798,0.02595798,0.02595798,0.02595798,0.02595877,0.02549254,0.02549254,0.02549254,0.02548924,0.02548924,0.02547821,0.02523482,0.02376335,0.02361948,0.02361782,0.02376437,0.02376437,0.02376437,0.02368435,0.02368435,0.02374719,0.02378756,0.02206779,0.0219995,0.0219995,0.0219995,0.0219995,0.02193639,0.02190802]},{"tech_id":"vt_cj2vmmuk25","name":"ServiceNow Service Catalog","slug":"servicenow-service-catalog","counts":[4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,4173,3992,3921,3358,3341,3341,3341,3341,3325,3292],"values":[0.00707125,0.00707125,0.00707125,0.00707125,0.00707138,0.00707138,0.00707138,0.00707138,0.00707138,0.00707138,0.00707138,0.00707138,0.00707138,0.00707144,0.00707354,0.00707374,0.00707374,0.00707374,0.00707401,0.00707401,0.00707401,0.00707427,0.00707433,0.00707433,0.00707446,0.00707446,0.00707446,0.00707486,0.00707486,0.00707486,0.00707486,0.00707486,0.00707486,0.00707492,0.00745203,0.00745203,0.00745203,0.00745203,0.00745203,0.00745203,0.00745203,0.00745203,0.00745203,0.00745203,0.00745225,0.00755435,0.00755435,0.00755435,0.00755659,0.00755659,0.00756192,0.00761094,0.00795671,0.00803555,0.00803826,0.00829517,0.00829517,0.00829517,0.00842151,0.00842151,0.00816527,0.00809083,0.0075278,0.00749621,0.00749621,0.00749621,0.00749621,0.00747168,0.00741301]},{"tech_id":"vt_5me3wch6j5","name":"Astute Solutions","slug":"astute-solutions","counts":[9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,9215,7618,7618,7618,7618,7618,7618,7618,7618,7618,7618,7618,7153,7153,7153,7153,7153,7142,7120,6562,6524,6524,6169,6169,6169,5944,5944,5917,5879,4331,4298,4298,4298,4298,4287,4287],"values":[0.01561504,0.01561504,0.01561504,0.01561504,0.01561534,0.01561534,0.01561534,0.01561534,0.01561534,0.01561534,0.01561534,0.01561534,0.01561534,0.01561547,0.0156201,0.01562055,0.01562055,0.01562055,0.01562113,0.01562113,0.01562113,0.01562172,0.01562185,0.01562185,0.01562214,0.01562214,0.01562214,0.01562301,0.01562301,0.01562301,0.01562301,0.01562301,0.01562301,0.01562315,0.01360401,0.01360401,0.01360401,0.01360401,0.01360401,0.01360401,0.01360401,0.01360401,0.01360401,0.01360401,0.01360442,0.01294902,0.01294902,0.01294902,0.01295287,0.01295287,0.01294206,0.01298583,0.01251185,0.01256265,0.01256689,0.01226285,0.01226285,0.01226285,0.01199555,0.01199555,0.01210268,0.01213108,0.00970902,0.00964343,0.00964343,0.00964343,0.00964343,0.0096334,0.00965358]},{"tech_id":"vt_adapnjvntb","name":"Genesys Cloud CX","slug":"genesys-cloud-cx","counts":[2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2368,2352,2324],"values":[0.00401263,0.00401263,0.00401263,0.00401263,0.00401271,0.00401271,0.00401271,0.00401271,0.00401271,0.00401271,0.00401271,0.00401271,0.00401271,0.00401274,0.00401393,0.00401405,0.00401405,0.00401405,0.0040142,0.0040142,0.0040142,0.00401435,0.00401438,0.00401438,0.00401446,0.00401446,0.00401446,0.00401468,0.00401468,0.00401468,0.00401468,0.00401468,0.00401468,0.00401472,0.00422871,0.00422871,0.00422871,0.00422871,0.00422871,0.00422871,0.00422871,0.00422871,0.00422871,0.00422871,0.00422884,0.00428677,0.00428677,0.00428677,0.00428805,0.00428805,0.00429107,0.00431888,0.00451509,0.00455984,0.00456137,0.00470715,0.00470715,0.00470715,0.00477885,0.00477885,0.00484353,0.00488627,0.00530846,0.00531309,0.00531309,0.00531309,0.00531309,0.00528523,0.00523324]}],"other":[0.06677613,0.06677613,0.06677613,0.06677613,0.06675874,0.06675874,0.06675874,0.06675874,0.06675874,0.06675874,0.06675874,0.06675874,0.06675874,0.0667593,0.06677911,0.06676917,0.06676917,0.06676917,0.06676318,0.06676318,0.06676318,0.06676567,0.06676624,0.06676624,0.06676748,0.06676748,0.06676748,0.06677122,0.06677122,0.06677122,0.06677122,0.06677122,0.06677122,0.06677178,0.06156269,0.06156269,0.06156269,0.06156269,0.06156269,0.06156269,0.06156269,0.06156269,0.06156269,0.06156269,0.06154313,0.05855752,0.05855752,0.05855752,0.05851697,0.05851697,0.05815955,0.05597403,0.04153201,0.03954232,0.03938614,0.03251475,0.03251475,0.03251475,0.03250141,0.03250141,0.03260585,0.03160395,0.03075681,0.0307275,0.0307275,0.0307275,0.0307275,0.03071139,0.03060232],"other_counts":[39407,39407,39407,39407,39396,39396,39396,39396,39396,39396,39396,39396,39396,39396,39396,39389,39389,39389,39384,39384,39384,39384,39384,39384,39384,39384,39384,39384,39384,39384,39384,39384,39384,39384,34474,34474,34474,34474,34474,34474,34474,34474,34474,34474,34462,32347,32347,32347,32315,32315,32095,30690,21782,20535,20447,16357,16357,16357,16105,16105,15941,15316,13720,13695,13695,13695,13695,13667,13590],"denominator":[590136,590136,590136,590136,590125,590125,590125,590125,590125,590125,590125,590125,590125,590120,589945,589928,589928,589928,589906,589906,589906,589884,589879,589879,589868,589868,589868,589835,589835,589835,589835,589835,589835,589830,559982,559982,559982,559982,559982,559982,559982,559982,559982,559982,559965,552397,552397,552397,552233,552233,551844,548290,524463,519317,519142,503064,503064,503064,495517,495517,488900,484623,446080,445692,445692,445692,445692,445014,444084]},"site_countries":[],"company_countries":[{"code":"us","label":"United States","companies_sample":316677,"companies_est":316677},{"code":"gb","label":"United Kingdom","companies_sample":24692,"companies_est":24692},{"code":"ca","label":"Canada","companies_sample":14949,"companies_est":14949},{"code":"au","label":"Australia","companies_sample":12903,"companies_est":12903},{"code":"in","label":"India","companies_sample":8378,"companies_est":8378},{"code":"de","label":"Germany","companies_sample":5325,"companies_est":5325},{"code":"nl","label":"Netherlands","companies_sample":4891,"companies_est":4891},{"code":"fr","label":"France","companies_sample":3934,"companies_est":3934},{"code":"br","label":"Brazil","companies_sample":3583,"companies_est":3583},{"code":"it","label":"Italy","companies_sample":2651,"companies_est":2651},{"code":"es","label":"Spain","companies_sample":2326,"companies_est":2326},{"code":"mx","label":"Mexico","companies_sample":2026,"companies_est":2026},{"code":"jp","label":"Japan","companies_sample":1798,"companies_est":1798},{"code":"za","label":"South Africa","companies_sample":1647,"companies_est":1647},{"code":"no","label":"Norway","companies_sample":1562,"companies_est":1562},{"code":"se","label":"Sweden","companies_sample":1518,"companies_est":1518},{"code":"dk","label":"Denmark","companies_sample":1391,"companies_est":1391},{"code":"ae","label":"United Arab Emirates","companies_sample":1370,"companies_est":1370},{"code":"be","label":"Belgium","companies_sample":1358,"companies_est":1358},{"code":"cn","label":"China","companies_sample":1190,"companies_est":1190},{"code":"ch","label":"Switzerland","companies_sample":1183,"companies_est":1183},{"code":"tr","label":"Türkiye","companies_sample":1180,"companies_est":1180},{"code":"sg","label":"Singapore","companies_sample":1157,"companies_est":1157},{"code":"nz","label":"New Zealand","companies_sample":1156,"companies_est":1156},{"code":"pl","label":"Poland","companies_sample":1106,"companies_est":1106},{"code":"kr","label":"South Korea","companies_sample":1054,"companies_est":1054},{"code":"ph","label":"Philippines","companies_sample":928,"companies_est":928},{"code":"hk","label":"Hong Kong SAR China","companies_sample":920,"companies_est":920},{"code":"my","label":"Malaysia","companies_sample":726,"companies_est":726},{"code":"cz","label":"Czechia","companies_sample":716,"companies_est":716}],"industries":[{"naics2":"54","label":"Professional, Scientific, and Technical Services","companies_sample":67179,"companies_est":67179,"share":0.15127543},{"naics2":"81","label":"Other Services (except Public Administration)","companies_sample":40979,"companies_est":40979,"share":0.09227759},{"naics2":"62","label":"Health Care and Social Assistance","companies_sample":35510,"companies_est":35510,"share":0.07996235},{"naics2":"23","label":"Construction","companies_sample":33051,"companies_est":33051,"share":0.07442511},{"naics2":"51","label":"Information","companies_sample":30390,"companies_est":30390,"share":0.068433},{"naics2":"56","label":"Administrative and Support and Waste Management and Remediation Services","companies_sample":29078,"companies_est":29078,"share":0.0654786},{"naics2":"45","label":"Retail Trade","companies_sample":26779,"companies_est":26779,"share":0.06030165},{"naics2":"61","label":"Educational Services","companies_sample":26341,"companies_est":26341,"share":0.05931535},{"naics2":"53","label":"Real Estate and Rental and Leasing","companies_sample":20890,"companies_est":20890,"share":0.04704065},{"naics2":"33","label":"Manufacturing","companies_sample":18973,"companies_est":18973,"share":0.0427239},{"naics2":"71","label":"Arts, Entertainment, and Recreation","companies_sample":18234,"companies_est":18234,"share":0.0410598},{"naics2":"72","label":"Accommodation and Food Services","companies_sample":16336,"companies_est":16336,"share":0.03678583},{"naics2":"44","label":"Retail Trade","companies_sample":14424,"companies_est":14424,"share":0.03248034},{"naics2":"52","label":"Finance and Insurance","companies_sample":11838,"companies_est":11838,"share":0.02665712},{"naics2":"31","label":"Manufacturing","companies_sample":10856,"companies_est":10856,"share":0.02444583},{"naics2":"32","label":"Manufacturing","companies_sample":9536,"companies_est":9536,"share":0.02147341},{"naics2":"42","label":"Wholesale Trade","companies_sample":8963,"companies_est":8963,"share":0.02018312},{"naics2":"48","label":"Transportation and Warehousing","companies_sample":8596,"companies_est":8596,"share":0.0193567},{"naics2":"11","label":"Agriculture, Forestry, Fishing and Hunting","companies_sample":6523,"companies_est":6523,"share":0.01468866},{"naics2":"92","label":"Public Administration","companies_sample":2370,"companies_est":2370,"share":0.00533683},{"naics2":"49","label":"Transportation and Warehousing","companies_sample":1283,"companies_est":1283,"share":0.00288909},{"naics2":"22","label":"Utilities","companies_sample":845,"companies_est":845,"share":0.00190279},{"naics2":"55","label":"Management of Companies and Enterprises","companies_sample":339,"companies_est":339,"share":0.00076337},{"naics2":"21","label":"Mining, Quarrying, and Oil and Gas Extraction","companies_sample":338,"companies_est":338,"share":0.00076112}],"employee_bands":[{"band":"1-10","companies_sample":346198,"companies_est":346198,"share":0.77957774},{"band":"10-100","companies_sample":75891,"companies_est":75891,"share":0.17089334},{"band":"100-1000","companies_sample":7506,"companies_est":7506,"share":0.01690221},{"band":"1000+","companies_sample":529,"companies_est":529,"share":0.00119122}],"revenue_bands":[{"band":"under_1m","companies_sample":264356,"companies_est":264356,"share":0.59528378},{"band":"1m_10m","companies_sample":142021,"companies_est":142021,"share":0.31980661},{"band":"10m_100m","companies_sample":20638,"companies_est":20638,"share":0.04647319},{"band":"100m_1b","companies_sample":2107,"companies_est":2107,"share":0.0047446},{"band":"1b_plus","companies_sample":102,"companies_est":102,"share":0.00022969}],"subcategories":[{"slug":"help-desk-support/customer-service-suites","label":"Customer service suites","definition":"Integrated customer service suites combining case management, messaging, knowledge, and automation.","tech_count":10,"companies_sample":413480,"companies_est":413480,"share":0.93108511},{"slug":"help-desk-support/itsm-platforms","label":"IT service management platforms","definition":"ITSM suites for IT help desk, incident, problem, and change management.","tech_count":4,"companies_sample":18232,"companies_est":18232,"share":0.0410553},{"slug":"help-desk-support/help-desk-ticketing","label":"Help desk ticketing systems","definition":"Software to log, route, and resolve customer support tickets for service teams.","tech_count":26,"companies_sample":11121,"companies_est":11121,"share":0.02504256},{"slug":"help-desk-support/contact-center-platforms","label":"Contact center platforms","definition":"Omnichannel contact center systems for managing inbound and outbound customer interactions.","tech_count":4,"companies_sample":1363,"companies_est":1363,"share":0.00306924},{"slug":"help-desk-support/digital-adoption-platforms","label":"Digital adoption platforms","definition":"In-app guidance and walkthrough tools to onboard users and deflect support.","tech_count":1,"companies_sample":208,"companies_est":208,"share":0.00046838},{"slug":"help-desk-support/customer-self-service-portals","label":"Customer self-service portals","definition":"Portals enabling customers to submit requests, track cases, and access account-specific support.","tech_count":1,"companies_sample":68,"companies_est":68,"share":0.00015312},{"slug":"help-desk-support/knowledge-base-tools","label":"Knowledge base tools","definition":"Tools to author, publish, and embed self-help articles and in-app support widgets.","tech_count":2,"companies_sample":31,"companies_est":31,"share":0.00006981},{"slug":"help-desk-support/cobrowsing-tools","label":"Cobrowsing tools","definition":"Live cobrowsing and screen-sharing tools for assisted customer support.","tech_count":1,"companies_sample":25,"companies_est":25,"share":0.0000563}],"companies_with_any":444084,"rows":[{"tech_id":"vt_pqu3vdrmiw","name":"Re:amaze","slug":"re-amaze","live_companies":320923,"share_in_subcategory":0.72266283,"change_12m":-0.08137185,"suppressed":false},{"tech_id":"vt_uozfewyj2k","name":"Zendesk","slug":"zendesk","live_companies":77540,"share_in_subcategory":0.17460661,"change_12m":0.03991332,"suppressed":false},{"tech_id":"vt_33vpmsas75","name":"ServiceNow Request Management","slug":"servicenow-request-management","live_companies":18191,"share_in_subcategory":0.04096297,"change_12m":null,"suppressed":false},{"tech_id":"vt_gxi44whfix","name":"Salesforce Service Cloud","slug":"salesforce-service-cloud","live_companies":12314,"share_in_subcategory":0.02772899,"change_12m":0.01736015,"suppressed":false},{"tech_id":"vt_2norlgiik3","name":"osTicket","slug":"osticket","live_companies":4616,"share_in_subcategory":0.01039443,"change_12m":-0.01232543,"suppressed":false},{"tech_id":"vt_is2yxwb76d","name":"Help Scout","slug":"help-scout","live_companies":3714,"share_in_subcategory":0.00836328,"change_12m":-0.01318193,"suppressed":false},{"tech_id":"vt_cj2vmmuk25","name":"ServiceNow Service Catalog","slug":"servicenow-service-catalog","live_companies":3699,"share_in_subcategory":0.00832951,"change_12m":null,"suppressed":false},{"tech_id":"vt_5me3wch6j5","name":"Astute Solutions","slug":"astute-solutions","live_companies":1560,"share_in_subcategory":0.00351285,"change_12m":-0.00504862,"suppressed":false},{"tech_id":"vt_adapnjvntb","name":"Genesys Cloud CX","slug":"genesys-cloud-cx","live_companies":856,"share_in_subcategory":0.00192756,"change_12m":null,"suppressed":false},{"tech_id":"vt_npudufmebk","name":"Gorgias","slug":"gorgias","live_companies":806,"share_in_subcategory":0.00181497,"change_12m":-0.00237904,"suppressed":false},{"tech_id":"vt_sbv7cvhbhs","name":"Genesys Cloud","slug":"genesys-cloud","live_companies":758,"share_in_subcategory":0.00170688,"change_12m":0.00096413,"suppressed":false},{"tech_id":"vt_somdnzdh4x","name":"Richpanel","slug":"richpanel","live_companies":666,"share_in_subcategory":0.00149972,"change_12m":-0.00151274,"suppressed":false},{"tech_id":"vt_izezfzxxqq","name":"Zammad","slug":"zammad","live_companies":433,"share_in_subcategory":0.00097504,"change_12m":null,"suppressed":false},{"tech_id":"vt_5lye724vl7","name":"Groove","slug":"groove","live_companies":414,"share_in_subcategory":0.00093226,"change_12m":-0.00123683,"suppressed":false},{"tech_id":"vt_byeuhd4aak","name":"otrs","slug":"otrs","live_companies":306,"share_in_subcategory":0.00068906,"change_12m":-0.00079757,"suppressed":false},{"tech_id":"vt_vwp3skjfii","name":"Daktela Omnichannel","slug":"daktela-omnichannel","live_companies":297,"share_in_subcategory":0.00066879,"change_12m":null,"suppressed":false},{"tech_id":"vt_fq67dqfvbw","name":"Gladly","slug":"gladly","live_companies":222,"share_in_subcategory":0.00049991,"change_12m":-0.00032426,"suppressed":false},{"tech_id":"vt_lyg34o3r72","name":"Stonly","slug":"stonly","live_companies":208,"share_in_subcategory":0.00046838,"change_12m":null,"suppressed":false},{"tech_id":"vt_oadcijerut","name":"Kustomer","slug":"kustomer","live_companies":205,"share_in_subcategory":0.00046162,"change_12m":-0.00082323,"suppressed":false},{"tech_id":"vt_a24rdd5pyf","name":"Robin","slug":"robin","live_companies":172,"share_in_subcategory":0.00038731,"change_12m":-0.00095114,"suppressed":false},{"tech_id":"vt_ztitk6ker4","name":"Hesk","slug":"hesk","live_companies":169,"share_in_subcategory":0.00038056,"change_12m":-0.00040583,"suppressed":false},{"tech_id":"vt_2mkk6zmfv5","name":"ServiceNow Problem Management","slug":"servicenow-problem-management","live_companies":153,"share_in_subcategory":0.00034453,"change_12m":null,"suppressed":false},{"tech_id":"vt_xzeqkw4lhu","name":"Dixa","slug":"dixa","live_companies":137,"share_in_subcategory":0.0003085,"change_12m":null,"suppressed":false},{"tech_id":"vt_y6pmzyieua","name":"Hiver","slug":"hiver","live_companies":123,"share_in_subcategory":0.00027697,"change_12m":-0.00026697,"suppressed":false},{"tech_id":"vt_asbg35qgck","name":"Kundo","slug":"kundo","live_companies":104,"share_in_subcategory":0.00023419,"change_12m":null,"suppressed":false},{"tech_id":"vt_2eqzd7zmkf","name":"Applied CSR24","slug":"applied-csr24","live_companies":68,"share_in_subcategory":0.00015312,"change_12m":null,"suppressed":false},{"tech_id":"vt_aownihi47e","name":"Desku","slug":"desku","live_companies":64,"share_in_subcategory":0.00014412,"change_12m":-0.00012529,"suppressed":false},{"tech_id":"vt_4prwwzdcqz","name":"Helpwise","slug":"helpwise","live_companies":58,"share_in_subcategory":0.00013061,"change_12m":null,"suppressed":false},{"tech_id":"vt_ms6ikyatp4","name":"Sugester","slug":"sugester","live_companies":50,"share_in_subcategory":0.00011259,"change_12m":null,"suppressed":false},{"tech_id":"vt_6hf5nn4e4i","name":"Salesforce Desk","slug":"salesforce-desk","live_companies":38,"share_in_subcategory":0.00008557,"change_12m":null,"suppressed":false},{"tech_id":"vt_fjemm4cnam","name":"Tender Support","slug":"tender-support","live_companies":37,"share_in_subcategory":0.00008332,"change_12m":null,"suppressed":false},{"tech_id":"vt_ewxrji2nm3","name":"Replyco","slug":"replyco","live_companies":30,"share_in_subcategory":0.00006755,"change_12m":null,"suppressed":false},{"tech_id":"vt_ij7lakbcno","name":"Faveo","slug":"faveo","live_companies":27,"share_in_subcategory":0.0000608,"change_12m":null,"suppressed":false},{"tech_id":"vt_gckgo4xfr3","name":"Glance","slug":"glance","live_companies":25,"share_in_subcategory":0.0000563,"change_12m":null,"suppressed":false},{"tech_id":"vt_yqb4bp2cx6","name":"DeskPro","slug":"deskpro","live_companies":25,"share_in_subcategory":0.0000563,"change_12m":null,"suppressed":false},{"tech_id":"vt_gpnf62zmz6","name":"Wix Answers","slug":"wix-answers","live_companies":20,"share_in_subcategory":0.00004504,"change_12m":null,"suppressed":false},{"tech_id":"vt_2tziszlzth","name":"Genesys","slug":"genesys","live_companies":16,"share_in_subcategory":0.00003603,"change_12m":null,"suppressed":false},{"tech_id":"vt_vhly56mol7","name":"TeamBrain","slug":"teambrain","live_companies":16,"share_in_subcategory":0.00003603,"change_12m":null,"suppressed":false},{"tech_id":"vt_dtrdk32khr","name":"AnswerDash","slug":"answerdash","live_companies":15,"share_in_subcategory":0.00003378,"change_12m":null,"suppressed":false},{"tech_id":"vt_pw4myfot6p","name":"Hi Platform","slug":"hi-platform","live_companies":15,"share_in_subcategory":0.00003378,"change_12m":null,"suppressed":false},{"tech_id":"vt_fnp2nst5op","name":"Freshdesk","slug":"freshdesk","live_companies":14,"share_in_subcategory":0.00003153,"change_12m":null,"suppressed":false},{"tech_id":"vt_4tyfgxngqc","name":"Desk.com","slug":"desk-com","live_companies":9,"share_in_subcategory":0.00002027,"change_12m":null,"suppressed":false},{"tech_id":"vt_5qhruuxspv","name":"Deskero","slug":"deskero","live_companies":6,"share_in_subcategory":0.00001351,"change_12m":null,"suppressed":false},{"tech_id":"vt_tgt27m6rs6","name":"CA Clarity Service Manager","slug":"ca-clarity-service-manager","live_companies":6,"share_in_subcategory":0.00001351,"change_12m":null,"suppressed":false},{"tech_id":"vt_nclbwraynx","name":"HappyFox Helpdesk","slug":"happyfox-helpdesk","live_companies":0,"share_in_subcategory":null,"change_12m":null,"suppressed":true},{"tech_id":"vt_urqtwoyyk5","name":"Help.com","slug":"help-com","live_companies":0,"share_in_subcategory":null,"change_12m":null,"suppressed":true},{"tech_id":"vt_kmhs7veb3f","name":"Mojo Helpdesk","slug":"mojo-helpdesk","live_companies":0,"share_in_subcategory":null,"change_12m":null,"suppressed":true}],"series":[{"tech_id":"vt_pqu3vdrmiw","points":[{"month":"2025-10","live_companies":37613,"panel_companies":37613,"live_hosts":null,"adds":0,"removals":727,"share_of_dimension":null,"share_in_subcategory":0.65691531,"suppressed":false},{"month":"2025-11","live_companies":36886,"panel_companies":36886,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.66008124,"suppressed":false},{"month":"2025-12","live_companies":36886,"panel_companies":36886,"live_hosts":null,"adds":0,"removals":567,"share_of_dimension":null,"share_in_subcategory":0.56564944,"suppressed":false},{"month":"2026-01","live_companies":36319,"panel_companies":36319,"live_hosts":null,"adds":0,"removals":261,"share_of_dimension":null,"share_in_subcategory":0.5630329,"suppressed":false},{"month":"2026-02","live_companies":36058,"panel_companies":36058,"live_hosts":null,"adds":0,"removals":3390,"share_of_dimension":null,"share_in_subcategory":0.54478976,"suppressed":false},{"month":"2026-03","live_companies":32668,"panel_companies":32668,"live_hosts":null,"adds":0,"removals":15,"share_of_dimension":null,"share_in_subcategory":0.55082874,"suppressed":false},{"month":"2026-04","live_companies":32653,"panel_companies":32653,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.55118921,"suppressed":false},{"month":"2026-05","live_companies":32653,"panel_companies":32653,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.55118921,"suppressed":false},{"month":"2026-06","live_companies":32653,"panel_companies":32653,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.55118921,"suppressed":false},{"month":"2026-07","live_companies":32653,"panel_companies":32653,"live_hosts":null,"adds":0,"removals":67,"share_of_dimension":null,"share_in_subcategory":0.54697891,"suppressed":false},{"month":"2026-08","live_companies":32586,"panel_companies":32586,"live_hosts":null,"adds":0,"removals":5,"share_of_dimension":null,"share_in_subcategory":0.43556601,"suppressed":false},{"month":"2026-09","live_companies":32581,"panel_companies":32581,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.40753759,"suppressed":false}]},{"tech_id":"vt_uozfewyj2k","points":[{"month":"2025-10","live_companies":35458,"panel_companies":35458,"live_hosts":null,"adds":0,"removals":475,"share_of_dimension":null,"share_in_subcategory":0.61927799,"suppressed":false},{"month":"2025-11","live_companies":34983,"panel_companies":34983,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.62602674,"suppressed":false},{"month":"2025-12","live_companies":34983,"panel_companies":34983,"live_hosts":null,"adds":0,"removals":321,"share_of_dimension":null,"share_in_subcategory":0.5364668,"suppressed":false},{"month":"2026-01","live_companies":34662,"panel_companies":34662,"live_hosts":null,"adds":0,"removals":214,"share_of_dimension":null,"share_in_subcategory":0.53734536,"suppressed":false},{"month":"2026-02","live_companies":34448,"panel_companies":34448,"live_hosts":null,"adds":0,"removals":1400,"share_of_dimension":null,"share_in_subcategory":0.52046474,"suppressed":false},{"month":"2026-03","live_companies":33048,"panel_companies":33048,"live_hosts":null,"adds":0,"removals":12,"share_of_dimension":null,"share_in_subcategory":0.55723608,"suppressed":false},{"month":"2026-04","live_companies":33036,"panel_companies":33036,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.55765433,"suppressed":false},{"month":"2026-05","live_companies":33036,"panel_companies":33036,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.55765433,"suppressed":false},{"month":"2026-06","live_companies":33036,"panel_companies":33036,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.55765433,"suppressed":false},{"month":"2026-07","live_companies":33036,"panel_companies":33036,"live_hosts":null,"adds":0,"removals":21,"share_of_dimension":null,"share_in_subcategory":0.55339464,"suppressed":false},{"month":"2026-08","live_companies":33015,"panel_companies":33015,"live_hosts":null,"adds":0,"removals":110,"share_of_dimension":null,"share_in_subcategory":0.44130031,"suppressed":false},{"month":"2026-09","live_companies":32905,"panel_companies":32905,"live_hosts":null,"adds":0,"removals":46,"share_of_dimension":null,"share_in_subcategory":0.41159032,"suppressed":false}]},{"tech_id":"vt_33vpmsas75","points":[{"month":"2025-10","live_companies":5477,"panel_companies":5477,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.09565643,"suppressed":false},{"month":"2025-11","live_companies":5477,"panel_companies":5477,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.09801185,"suppressed":false},{"month":"2025-12","live_companies":5477,"panel_companies":5477,"live_hosts":null,"adds":0,"removals":84,"share_of_dimension":null,"share_in_subcategory":0.08399019,"suppressed":false},{"month":"2026-01","live_companies":5393,"panel_companies":5393,"live_hosts":null,"adds":0,"removals":47,"share_of_dimension":null,"share_in_subcategory":0.08360463,"suppressed":false},{"month":"2026-02","live_companies":5346,"panel_companies":5346,"live_hosts":null,"adds":0,"removals":776,"share_of_dimension":null,"share_in_subcategory":0.08077115,"suppressed":false},{"month":"2026-03","live_companies":4570,"panel_companies":4570,"live_hosts":null,"adds":0,"removals":12,"share_of_dimension":null,"share_in_subcategory":0.07705667,"suppressed":false},{"month":"2026-04","live_companies":4558,"panel_companies":4558,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.07693996,"suppressed":false},{"month":"2026-05","live_companies":4558,"panel_companies":4558,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.07693996,"suppressed":false},{"month":"2026-06","live_companies":4558,"panel_companies":4558,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.07693996,"suppressed":false},{"month":"2026-07","live_companies":4558,"panel_companies":4558,"live_hosts":null,"adds":0,"removals":13,"share_of_dimension":null,"share_in_subcategory":0.07635225,"suppressed":false},{"month":"2026-08","live_companies":4545,"panel_companies":4545,"live_hosts":null,"adds":0,"removals":17,"share_of_dimension":null,"share_in_subcategory":0.06075147,"suppressed":false},{"month":"2026-09","live_companies":4528,"panel_companies":4528,"live_hosts":null,"adds":0,"removals":2,"share_of_dimension":null,"share_in_subcategory":0.05663823,"suppressed":false}]},{"tech_id":"vt_gxi44whfix","points":[{"month":"2025-10","live_companies":3817,"panel_companies":3817,"live_hosts":null,"adds":0,"removals":51,"share_of_dimension":null,"share_in_subcategory":0.06666434,"suppressed":false},{"month":"2025-11","live_companies":3766,"panel_companies":3766,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.06739321,"suppressed":false},{"month":"2025-12","live_companies":3766,"panel_companies":3766,"live_hosts":null,"adds":0,"removals":145,"share_of_dimension":null,"share_in_subcategory":0.05775188,"suppressed":false},{"month":"2026-01","live_companies":3621,"panel_companies":3621,"live_hosts":null,"adds":0,"removals":111,"share_of_dimension":null,"share_in_subcategory":0.05613431,"suppressed":false},{"month":"2026-02","live_companies":3510,"panel_companies":3510,"live_hosts":null,"adds":0,"removals":493,"share_of_dimension":null,"share_in_subcategory":0.05303156,"suppressed":false},{"month":"2026-03","live_companies":3017,"panel_companies":3017,"live_hosts":null,"adds":0,"removals":11,"share_of_dimension":null,"share_in_subcategory":0.05087089,"suppressed":false},{"month":"2026-04","live_companies":3006,"panel_companies":3006,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.05074188,"suppressed":false},{"month":"2026-05","live_companies":3006,"panel_companies":3006,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.05074188,"suppressed":false},{"month":"2026-06","live_companies":3006,"panel_companies":3006,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.05074188,"suppressed":false},{"month":"2026-07","live_companies":3006,"panel_companies":3006,"live_hosts":null,"adds":0,"removals":2,"share_of_dimension":null,"share_in_subcategory":0.05035429,"suppressed":false},{"month":"2026-08","live_companies":3004,"panel_companies":3004,"live_hosts":null,"adds":0,"removals":7,"share_of_dimension":null,"share_in_subcategory":0.04015345,"suppressed":false},{"month":"2026-09","live_companies":2997,"panel_companies":2997,"live_hosts":null,"adds":0,"removals":2,"share_of_dimension":null,"share_in_subcategory":0.0374878,"suppressed":false}]},{"tech_id":"vt_2norlgiik3","points":[{"month":"2025-10","live_companies":2124,"panel_companies":2124,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0370959,"suppressed":false},{"month":"2025-11","live_companies":2124,"panel_companies":2124,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.03800934,"suppressed":false},{"month":"2025-12","live_companies":2124,"panel_companies":2124,"live_hosts":null,"adds":0,"removals":2,"share_of_dimension":null,"share_in_subcategory":0.03257169,"suppressed":false},{"month":"2026-01","live_companies":2122,"panel_companies":2122,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.03289616,"suppressed":false},{"month":"2026-02","live_companies":2122,"panel_companies":2122,"live_hosts":null,"adds":0,"removals":3,"share_of_dimension":null,"share_in_subcategory":0.03206068,"suppressed":false},{"month":"2026-03","live_companies":2119,"panel_companies":2119,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.03572934,"suppressed":false},{"month":"2026-04","live_companies":2119,"panel_companies":2119,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.03576915,"suppressed":false},{"month":"2026-05","live_companies":2119,"panel_companies":2119,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.03576915,"suppressed":false},{"month":"2026-06","live_companies":2119,"panel_companies":2119,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.03576915,"suppressed":false},{"month":"2026-07","live_companies":2119,"panel_companies":2119,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.03549592,"suppressed":false},{"month":"2026-08","live_companies":2119,"panel_companies":2119,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.02832395,"suppressed":false},{"month":"2026-09","live_companies":2119,"panel_companies":2119,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.02650539,"suppressed":false}]},{"tech_id":"vt_is2yxwb76d","points":[{"month":"2025-10","live_companies":2186,"panel_companies":2186,"live_hosts":null,"adds":0,"removals":40,"share_of_dimension":null,"share_in_subcategory":0.03817874,"suppressed":false},{"month":"2025-11","live_companies":2146,"panel_companies":2146,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.03840304,"suppressed":false},{"month":"2025-12","live_companies":2146,"panel_companies":2146,"live_hosts":null,"adds":0,"removals":23,"share_of_dimension":null,"share_in_subcategory":0.03290906,"suppressed":false},{"month":"2026-01","live_companies":2123,"panel_companies":2123,"live_hosts":null,"adds":0,"removals":15,"share_of_dimension":null,"share_in_subcategory":0.03291167,"suppressed":false},{"month":"2026-02","live_companies":2108,"panel_companies":2108,"live_hosts":null,"adds":0,"removals":308,"share_of_dimension":null,"share_in_subcategory":0.03184915,"suppressed":false},{"month":"2026-03","live_companies":1800,"panel_companies":1800,"live_hosts":null,"adds":0,"removals":7,"share_of_dimension":null,"share_in_subcategory":0.03035055,"suppressed":false},{"month":"2026-04","live_companies":1793,"panel_companies":1793,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0302662,"suppressed":false},{"month":"2026-05","live_companies":1793,"panel_companies":1793,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0302662,"suppressed":false},{"month":"2026-06","live_companies":1793,"panel_companies":1793,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0302662,"suppressed":false},{"month":"2026-07","live_companies":1793,"panel_companies":1793,"live_hosts":null,"adds":0,"removals":8,"share_of_dimension":null,"share_in_subcategory":0.03003501,"suppressed":false},{"month":"2026-08","live_companies":1785,"panel_companies":1785,"live_hosts":null,"adds":0,"removals":6,"share_of_dimension":null,"share_in_subcategory":0.02385949,"suppressed":false},{"month":"2026-09","live_companies":1779,"panel_companies":1779,"live_hosts":null,"adds":0,"removals":5,"share_of_dimension":null,"share_in_subcategory":0.02225252,"suppressed":false}]},{"tech_id":"vt_cj2vmmuk25","points":[{"month":"2025-10","live_companies":763,"panel_companies":763,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.01332588,"suppressed":false},{"month":"2025-11","live_companies":763,"panel_companies":763,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.01365401,"suppressed":false},{"month":"2025-12","live_companies":763,"panel_companies":763,"live_hosts":null,"adds":0,"removals":33,"share_of_dimension":null,"share_in_subcategory":0.01170066,"suppressed":false},{"month":"2026-01","live_companies":730,"panel_companies":730,"live_hosts":null,"adds":0,"removals":13,"share_of_dimension":null,"share_in_subcategory":0.01131678,"suppressed":false},{"month":"2026-02","live_companies":717,"panel_companies":717,"live_hosts":null,"adds":0,"removals":103,"share_of_dimension":null,"share_in_subcategory":0.01083294,"suppressed":false},{"month":"2026-03","live_companies":614,"panel_companies":614,"live_hosts":null,"adds":0,"removals":3,"share_of_dimension":null,"share_in_subcategory":0.01035291,"suppressed":false},{"month":"2026-04","live_companies":611,"panel_companies":611,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0103138,"suppressed":false},{"month":"2026-05","live_companies":611,"panel_companies":611,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0103138,"suppressed":false},{"month":"2026-06","live_companies":611,"panel_companies":611,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0103138,"suppressed":false},{"month":"2026-07","live_companies":611,"panel_companies":611,"live_hosts":null,"adds":0,"removals":3,"share_of_dimension":null,"share_in_subcategory":0.01023502,"suppressed":false},{"month":"2026-08","live_companies":608,"panel_companies":608,"live_hosts":null,"adds":0,"removals":6,"share_of_dimension":null,"share_in_subcategory":0.00812693,"suppressed":false},{"month":"2026-09","live_companies":602,"panel_companies":602,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00753008,"suppressed":false}]},{"tech_id":"vt_5me3wch6j5","points":[{"month":"2025-10","live_companies":1128,"panel_companies":1128,"live_hosts":null,"adds":0,"removals":41,"share_of_dimension":null,"share_in_subcategory":0.01970065,"suppressed":false},{"month":"2025-11","live_companies":1087,"panel_companies":1087,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.01945205,"suppressed":false},{"month":"2025-12","live_companies":1087,"panel_companies":1087,"live_hosts":null,"adds":0,"removals":5,"share_of_dimension":null,"share_in_subcategory":0.01666922,"suppressed":false},{"month":"2026-01","live_companies":1082,"panel_companies":1082,"live_hosts":null,"adds":0,"removals":7,"share_of_dimension":null,"share_in_subcategory":0.01677363,"suppressed":false},{"month":"2026-02","live_companies":1075,"panel_companies":1075,"live_hosts":null,"adds":0,"removals":283,"share_of_dimension":null,"share_in_subcategory":0.01624186,"suppressed":false},{"month":"2026-03","live_companies":792,"panel_companies":792,"live_hosts":null,"adds":0,"removals":6,"share_of_dimension":null,"share_in_subcategory":0.01335424,"suppressed":false},{"month":"2026-04","live_companies":786,"panel_companies":786,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.01326784,"suppressed":false},{"month":"2026-05","live_companies":786,"panel_companies":786,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.01326784,"suppressed":false},{"month":"2026-06","live_companies":786,"panel_companies":786,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.01326784,"suppressed":false},{"month":"2026-07","live_companies":786,"panel_companies":786,"live_hosts":null,"adds":0,"removals":2,"share_of_dimension":null,"share_in_subcategory":0.01316649,"suppressed":false},{"month":"2026-08","live_companies":784,"panel_companies":784,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.01047946,"suppressed":false},{"month":"2026-09","live_companies":784,"panel_companies":784,"live_hosts":null,"adds":0,"removals":1,"share_of_dimension":null,"share_in_subcategory":0.00980662,"suppressed":false}]},{"tech_id":"vt_adapnjvntb","points":[{"month":"2025-10","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00756239,"suppressed":false},{"month":"2025-11","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00774861,"suppressed":false},{"month":"2025-12","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00664009,"suppressed":false},{"month":"2026-01","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00671255,"suppressed":false},{"month":"2026-02","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00654207,"suppressed":false},{"month":"2026-03","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00730099,"suppressed":false},{"month":"2026-04","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00730913,"suppressed":false},{"month":"2026-05","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00730913,"suppressed":false},{"month":"2026-06","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00730913,"suppressed":false},{"month":"2026-07","live_companies":433,"panel_companies":433,"live_hosts":null,"adds":0,"removals":3,"share_of_dimension":null,"share_in_subcategory":0.0072533,"suppressed":false},{"month":"2026-08","live_companies":430,"panel_companies":430,"live_hosts":null,"adds":0,"removals":5,"share_of_dimension":null,"share_in_subcategory":0.00574766,"suppressed":false},{"month":"2026-09","live_companies":425,"panel_companies":425,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00531609,"suppressed":false}]},{"tech_id":"vt_npudufmebk","points":[{"month":"2025-10","live_companies":395,"panel_companies":395,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00689872,"suppressed":false},{"month":"2025-11","live_companies":395,"panel_companies":395,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00706859,"suppressed":false},{"month":"2025-12","live_companies":395,"panel_companies":395,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00605735,"suppressed":false},{"month":"2026-01","live_companies":395,"panel_companies":395,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00612346,"suppressed":false},{"month":"2026-02","live_companies":395,"panel_companies":395,"live_hosts":null,"adds":0,"removals":1,"share_of_dimension":null,"share_in_subcategory":0.00596794,"suppressed":false},{"month":"2026-03","live_companies":394,"panel_companies":394,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0066434,"suppressed":false},{"month":"2026-04","live_companies":394,"panel_companies":394,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0066508,"suppressed":false},{"month":"2026-05","live_companies":394,"panel_companies":394,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0066508,"suppressed":false},{"month":"2026-06","live_companies":394,"panel_companies":394,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0066508,"suppressed":false},{"month":"2026-07","live_companies":394,"panel_companies":394,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.0066,"suppressed":false},{"month":"2026-08","live_companies":394,"panel_companies":394,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00526646,"suppressed":false},{"month":"2026-09","live_companies":394,"panel_companies":394,"live_hosts":null,"adds":0,"removals":0,"share_of_dimension":null,"share_in_subcategory":0.00492833,"suppressed":false}]}],"meta":{"verified_at":"2026-09-01T00:00:00.000Z","freshness":"fresh","taxonomy_release":"tax-2026.10","request_id":"d45d7dc9-59b4-4b82-bad2-ecfc67422c08","scope":"universe","sample_multiplier":1,"history_claim":"verified since 2020","attribution":"Data by Veridion","note":"Series are computed live from the sample: a company is counted in a month when a stack entry was first verified by the end of the month and is live or was last verified in or after the month. Removals are dated at the last verification.","denominators":"share_of_category is the technology over the sum of the category detections; share_of_companies is the technology over the companies running anything in the category. Shares are computed on sample counts.","rank_source":"Traffic tiers come from our own crawl rank, not from Alexa or Tranco.","min_cell_companies":20,"site_countries_note":"Site level countries are not populated in the loaded sample; use company_countries.","credits_spent":0}},"figure":{"id":"companies.help-desk-support","value":444084,"unit":"companies run at least one of the 49 technologies in Help Desk and Support","denominator":"54,527,857 companies in the index (0.81%)","date":"12 Sept 2026","dateLabel":"landing","method":"companies-live"},"canonical":"https://stacklookup.ai/tech/c/help-desk-support"}