Technology answer

otrs

306

companies run it, <0.01% of 54,527,857 in the index. Landing 12 Sept 2026.

Hosts: 442 live hosts run it, of 191,809,695 hosts in the index, <0.01%. A host is a website, not a company.

Companies by month

No published series

306 companies is under the publication floor of 1,000, and the fixed panel anchored at 31 Dec 2020 carries 160 of them. A monthly line drawn off that many observations would be noise at the same weight as a line off millions, so this page states the count and its date and publishes no series.

First discovered 31 Mar 2020, last discovered 10 Sept 2026.

Both denominators, and a third

Shares of the same 306each row a different wholelanding 12 Sept 2026

Denominator

Companies

Share

companies in the index

54,527,857

<0.01%

companies running anything in Help Desk and Support

444,084

0.07%

companies running anything in Help desk ticketing systems

11,121

2.8%

Three wholes, three shares of one count: a share travels with its whole, never alone. Against the last of them, otrs is rank 6 of 26 technologies in Help desk ticketing systems.

Open as a segment

306 companies; add a country, a sector or a band on the segment page. Counting is free.

/companies/tech-otrs

Open the segment

Catalogue record

As recorded in the cataloguetaxonomy release tax-2026.10last discovered 10 Sept 2026

Commercial IT service management and help desk platform by OTRS AG.

OTRS is a ticketing and service management platform offered as cloud or on-premises software. It is made by OTRS AG and used by service desks and support teams for incident and request management.

Kindproduct

VendorOTRS, otrs.com

PathCustomer Engagement and Support > Help Desk and Support > Help desk ticketing systems

Slugotrs

Deploymenthybrid

Pricingsubscription, quote based, enterprise

Open sourceno

First discovered2020-03-31

Last discovered2026-09-10

Taxonomy releasetax-2026.10

One click under this answer

Subcategory answerHelp desk ticketing systemsCompanies running anything in Help desk ticketing systems, 11,121 of 54,527,857 in the index, and the technologies ranked in it.Category answerHelp Desk and SupportThe category above this one, with its subcategories and the companies in each.CatalogueAll 8,177 technologiesRanked by the companies running them, with the publication gate named and the long tail drawn.