Companies running any technology in eachof 3,137,933 in Live Chat and Messaginglanding 12 Sept 2026
A company running technologies in two subcategories is counted in both, so the shares do not sum to 100%
| Subcategory | Companies | Share of the category |
|---|---|---|
| Communications PaaS (CPaaS) | 2,084,693 | 66.4% |
| Live chat software | 1,338,481 | 42.7% |
| Customer messaging platforms | 73,750 | 2.4% |
| Integrated live chat and chatbot | 47,012 | 1.5% |
| Chatbot platforms | 37,119 | 1.2% |
| WhatsApp business messaging tools | 4,642 | 0.15% |
| Business telephony and UCaaS | 1,654 | 0.05% |
| Business texting platforms | 1,313 | 0.04% |
| Contact center software (CCaaS) | 1,044 | 0.03% |
| Click-to-call and callback tools | 950 | 0.03% |
| Customer video chat | 150 | <0.01% |
| Managed live chat services | 140 | <0.01% |
| Team messaging software | 139 | <0.01% |
Companiesof 3,137,933 with any of themlanding 12 Sept 2026
24 of 373 technologiesa company running two of them is counted in both, so the shares do not sum to 100%under 20 companies no share is published
| Technology | Vendor | Companies |
|---|---|---|
| MyLiveChat | MyLiveChat | 5,982 |
| Giosg | Giosg | 5,961 |
| ManyChat | ManyChat | 5,607 |
| Collect.chat | Collect.chat | 5,448 |
| Brevo | Brevo | 5,060 |
| Leadster | Leadster | 4,109 |
| jivosite | JivoChat | 3,901 |
| Weply | Weply | 3,823 |
| EliseAI | EliseAI | 3,779 |
| LiveZilla | LiveZilla | 3,567 |
| Venyoo | Venyoo | 3,522 |
| Cliengo | Cliengo | 3,277 |
| LiveAgent | LiveAgent | 3,216 |
| Visitor Chat | Visitor Chat | 3,130 |
| ChatWith.io | ChatWith | 2,920 |
| LivePerson | LivePerson | 2,906 |
| Freshchat | Freshworks Inc. | 2,848 |
| ApexChat | ApexChat, Inc. | 2,834 |
| Webim | Webim | 2,822 |
| Talk-Me | Talk-Me | 2,797 |
| HelpCrunch | HelpCrunch | 2,785 |
| Re:plain | Re:plain | 2,674 |
| Wati | WATI | 2,527 |
| Shopify Chat | Shopify | 2,525 |
| Chaport | Chaport | 2,064 |
| WidgetWhats | WidgetWhats | 1,953 |
| Landbot | Landbot | 1,741 |
| Superchat | Superchat | 1,740 |
| Mottle | Mottle | 1,688 |
| UserLike | Userlike | 1,622 |
| Zadarma | Zadarma | 1,619 |
| Provide Support | Provide Support LLC | 1,583 |
| Ngage Live Chat | Ngage | 1,572 |
| Subiz | Subiz | 1,514 |
| SnatchBot | SnatchBot | 1,482 |
| Respond.io | Respond.io | 1,473 |
| LiveTex | LiveTex | 1,462 |
| Comm100 | Comm100 | 1,428 |
| Carrot quest | Carrot quest | 1,291 |
| Klara | Klara, Inc. | 1,172 |
| Callbell | Callbell | 1,168 |
| Intaker | Intaker | 1,165 |
| Trengo | Trengo | 1,121 |
| Front Chat | Front | 1,119 |
| GetButton | GetButton | 1,115 |
| Gobot | Gobot | 1,067 |
| SnapEngage | SnapEngage (TeamSupport) | 1,030 |
| AnyChat | AnyChat | 1,027 |
| Streamwood | Streamwood | 1,010 |
| uhChat | uhChat | 993 |
| ArtiBot | ArtiBot | 977 |
| Qualified | Qualified.com, Inc. | 951 |
| Czater | Czater | 923 |
| Boei | Boei | 907 |
| BotPenguin | BotPenguin | 903 |
| ChatPlus | ChatPlus | 900 |
| Forethought Solve | Forethought | 874 |
| Forethought AI | Forethought | 872 |
| QuickCEP | QuickCEP | 867 |
| Kenect | Kenect | 844 |
| Interakt | Interakt | 819 |
| Gist | Gist | 808 |
| Gallabox | Gallabox | 803 |
| Raychat | Raychat | 800 |
| Zipchat | Zipchat | 769 |
| Yandex.Messenger | Yandex | 753 |
| Juvo Leads | Juvo Leads | 732 |
| Five9 | Five9 | 712 |
| Oct8ne | Oct8ne | 693 |
| Acquire Live Chat | Acquire | 662 |
| ChatBot | ChatBot | 629 |
| ClickDesk | ClickDesk | 581 |
| Botpress | Botpress | 532 |
| Chekkit | Chekkit | 512 |
| Boost.ai | Boost AI AS | 508 |
| BetterBot | BetterBot | 493 |
| Quicktext | Quicktext | 474 |
| KeyReply | KeyReply | 467 |
| Chatlio | Chatlio | 457 |
| Octane AI | Octane AI | 450 |
| Chatsimple | Chatsimple | 429 |
| Phonon | Phonon | 426 |
| Botsonic | Writesonic | 425 |
| MyAlice | MyAlice | 423 |
| Glia | Glia Inc. | 416 |
| iAdvize | iAdvize | 410 |
| Gleap | Gleap | 407 |
| ChatStack | ChatStack | 394 |
| Smallchat | Smallchat | 387 |
| Swell CX | Swell | 379 |
| Yomdel | Yomdel | 376 |
| ImBox | ImBox Sweden AB | 375 |
| Client Chat Live | Client Chat Live | 370 |
| ChatLab | ChatLab | 346 |
| Tiledesk | Tiledesk | 341 |
| VirtualSpirits | VirtualSpirits | 337 |
| Envybox | Envybox | 336 |
| Talkdesk | Talkdesk, Inc. | 333 |
| Ada | Ada Support, Inc. | 323 |
| Ruby Receptionists | Ruby Receptionists, Inc. | 320 |
| GetChat | GetChat | 320 |
| yellow.ai | Yellow.ai | 319 |
| Genesys Chat | Genesys | 313 |
| Zyratalk | Zyratalk, LLC | 313 |
| Rocket.Chat | Rocket.Chat | 311 |
| Ruby Chat | Ruby Receptionists, Inc. | 307 |
| DocsBot | DocsBot | 288 |
| Salesforce Live Agent | Salesforce | 287 |
| Apple Business Chat | Apple Inc. | 286 |
| Text In Church | Text In Church | 281 |
| DialogShift | DialogShift | 281 |
| Chatroll | Chatroll | 270 |
| Chatango | Chatango | 268 |
| Sonetel Chat | Sonetel | 267 |
| Bold Chat | LogMeIn (GoTo) | 265 |
| 7moor | 7moor | 253 |
| Userlink | Userlink | 253 |
| TalkJS | TalkJS B.V. | 244 |
| HappyFox Live Chat | HappyFox Inc. | 222 |
| ClickChat | ClickChat | 221 |
| Glassix | Glassix Ltd. | 214 |
| Chative | Chative | 201 |
| Schedule Engine | Schedule Engine (a ServiceTitan company) | 199 |
| Ikeono | Ikeono | 194 |
| BirdSeed | BirdSeed | 194 |
| Gravity | Gravity | 191 |
| Sobot Live Chat | Sobot | 179 |
| EasyLiao | EasyLiao | 169 |
| WotNot | WotNot | 168 |
| DoubleTick | DoubleTick | 164 |
| Alive5 | Alive5, Inc. | 158 |
| ConvertoBot | ConvertoBot | 156 |
| Chatt | Chatt | 152 |
| Warm Welcome | Warm Welcome | 150 |
| ChatNode | ChatNode | 145 |
| Spikmi | Spikmi | 137 |
| eKonsilio | eKonsilio | 130 |
| Lime Talk | Lime Talk | 130 |
| Screets | Screets | 129 |
| BotStar | BotStar | 123 |
| Coax | Coax | 120 |
| MoinAI | MoinAI | 120 |
| Orimon.ai | Orimon.ai | 115 |
| REVE Chat | REVE Systems | 115 |
| Quiq Messaging | Quiq, Inc. | 114 |
| Online Chat Centers | Online Chat Centers | 113 |
| Slaask | Slaask | 113 |
| Xeno Chat | Xeno | 109 |
| LimeChat | LimeChat | 107 |
| ChatBotBuilder | ChatBotBuilder | 106 |
| Instabot | Instabot | 104 |
| LocaliQ Live Chat | LocaliQ | 102 |
| Frisbie | Frisbie | 101 |
| 8x8 | 8x8 | 101 |
| Aivo | Aivo | 100 |
| Robofy | Robofy | 99 |
| Ideta | Ideta | 98 |
| Geniee Chat | GENIEE, Inc. | 97 |
| Engati | Engati | 97 |
| WhosOn | Parker Software | 97 |
| Zendesk Sunshine Conversations | Zendesk | 94 |
| Chatgo | Chatgo | 94 |
| Ondestek | Ondestek | 94 |
| ActivEngage | ActivEngage | 90 |
| Tars | Tars | 83 |
| Suiteshare | Suiteshare | 83 |
| Element | Element | 82 |
| Knock Knock App | Knock Knock App | 81 |
| Merlin | Merlin | 81 |
| Melibo | Melibo | 79 |
| Line2 | Line2, Inc. | 79 |
| Haptik | Haptik Inc. | 78 |
4 of the 10 most detected technologies here sit under the publication gate on detector quality of 0.90, so they are listed rather than ranked: WhatsApp Business Chat 2,084,086, Joinchat 285,723, Premio Chaty 186,444, Chaty 179,665.
One click under this answer
Customer Engagement and Support
The top of the tree. 373 technologies sit under this category.
